Frequently Asked Questions

Archive 2025-2026

Home

Additional Resources

Insurance ID Card

Find a Provider

Account Information

Benefits

Benefit Information

Advantages of Membership

These health management tools and resources can help you stay well and protect your health.

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Cost Sheet

Online Enrollment Periods

Annual (Returning) - 06/02/2025 - 06/23/2025

Annual (New) - 07/03/2025 - 07/24/2025

Winter (Dependents Only) - 09/29/2025 - 10/13/2025

Spring (Dependents Only) - 01/06/2026 - 01/30/2026

Summer (New Students & Dependents) - 04/22/2026 - 05/15/2026

Online Enrollment

Continuation Insurance

Students with a Qualifying Event

Medical Leave of Absence

Waiver

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Waiver Submission Periods

Annual (Returning) - 06/02/2025 - 06/23/2025

Annual (New) - 07/03/2025 - 07/24/2025

Summer (New) - 04/22/2026 - 05/15/2026

The waiver deadline ended 05/15/2026. The online waiver system can no longer accept new waiver requests.

Claims

View Claims Online

Access Medical, Dental, Prescription, and International* Claim Forms

*International Claim Form is used to submit claims for benefits for covered services received outside the United States

Regulatory Notices

Dental and Vision Options

Please Note: The Dental and Vision carrier has changed to Blue Cross Blue Shield of Illinois for 25/26.

Optional Dental Plan

Offered in partnership with Blue Cross and Blue Shield of Illinois

Optional Vision Plan

Offered in partnership with Blue Cross and Blue Shield of Illinois

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Blue Cross and Blue Shield of Illinois
PO Box 805107
Chicago, IL  60680-4112
1 (855) 267-0214
BCBS Customer Service (Medical and Dental)
1 (844) 684-2254
BCBS Customer Service (Vision)
1 (800) 299-0274
24/7 Nurseline

Blue Access for Members Internet Help Desk

If you have any questions about Blue Access for Members, please call the Internet Help Desk.
The Internet Help Desk is available 24 hours a day, 7 days a week.

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In the Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected